FAQ

I aim to despatch all orders within 3 working days, this is subject to change in busier times but I will always keep you informed of any unusual delays. I will send you an email when your item is despatched. Standard delivery will be by Royal first class at a flat rate of £1.99 per order. If you would like to upgrade to signed for that is £2.95. I will send all orders over £25 as signed for

Returns will only be accepted if the item is damaged or an incorrect item has been received.

Please notify me by email at info@handmadebyhelen.co.uk within 48 hours of receipt of any damaged/incorrect item including a picture if possible. Upon receipt of your email I will contact you to arrange return of the damaged/incorrect item.

Conditions of return.
Buyers are responsible for return postage costs if the item is not returned in its original condition and I reserve the right to hold the buyer responsible for any loss in value.

Wrong item received.

If you receive the wrong item, firstly please accept my apologies and be assured that I will arrange with you to correct this matter as a priority. You will not be liable for return postage costs.

Refunds will only be given if the item is posted within 14 days of receipt of delivery. Please contact me with any questions.

I take great care and love in every design I make but as all of my items are handmade please ensure children are supervised at all times whilst wearing them.  My hair accessories are intended as a fashion accessory and not as a toy. Please remove the hair accessories whilst the child/children are sleeping. Thank you. Helen

I use a combination of different sized metal alligator clips for most of my bows. I try to size the clip to best compliment the bow shape and size. Most commonly used sizes are between 45mm and 55mm.
I also have bows and clips that use a different type of clip for different hair styles. If you require exact details for any individual bow please contact me at info@handmadebyhelen.co.uk

If you see any bow on my website and would like to ask about changing a colour option or size then by all means please email me at info@handmadebyhelen.co.uk where I will be happy to discuss any possibilities.

If you have any questions please contact me by email at info@handmadebyhelen.co.uk

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