Returns

Returns will only be accepted if the item is damaged or an incorrect item has been received.

Please notify me by email at info@handmadebyhelen.co.uk within 48 hours of receipt of any damaged/incorrect item including a picture if possible. Upon receipt of your email I will contact you to arrange return of the damaged/incorrect item.

Conditions of return.
Buyers are responsible for return postage costs if the item is not returned in its original condition and I reserve the right to hold the buyer responsible for any loss in value.

Wrong item received.

If you receive the wrong item, firstly please accept my apologies and be assured that I will arrange with you to correct this matter as a priority. You will not be liable for return postage costs.

Refunds will only be given if the item is posted within 14 days of receipt of delivery. Please contact me with any questions.

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